Intake Specialist
Job Location: Wallingford Center, Connecticut Apply Via ApplicationFull Time - Day Shift
9:00am - 5:30pm
*This role will be a combination of on-site in Wallingford, CT and remote*
Accepts and processes referrals, completes full data entry of referral, obtains and verifies insurance information and requests initial authorization for Home Health and Hospice admissions.
Essential Duties and Responsibilities:
- Accepts and processes appropriate referrals to the agency per agency policy in collaboration with Intake Nurses and coordinates all intake information in the management of referrals for service.
- Assures coordination of all required services to clients and families by agency staff and community resources.
- Assists with non-clinical support including, data entry, filing, answering phones, calling referral sources, and ordering supplies.
- Enters referral information into the agency health record including listed payers.
- Participates in the orientation of new staff members.
- Initiates collection of pertinent information related to face-to-face documentation requirements.
- Collaborates with Intake Nurse for final acceptance of complex referrals.
- Maintains databases and pertinent information relative to the needs of the Intake Department.
- Works on special projects as needed.
- Communicates effectively and tactfully with multiple referral sources, maintaining a customer service focus with outside agencies as well as branch personnel and colleagues.
- Will report to work on time, use time off appropriately, and complete annual education & medical requirements. Works weekends and holidays on a rotating basis as determined by department needs.
- Participates in Weekend and Holiday rotation as needed and required.
- Perform other duties as required.
MINIMUM QUALIFICATIONS:
- High school Diploma or equivalency
- Experience with computer data entry, word processing, and creation of reports.
- Maintains current drivers’ license and auto insurance.
- Possess reliable transportation (Exception: Employees who utilize public transportation—Supervisory approval required).
- Previous experience with medical terminology or employment in a medical setting preferred.