Supervisor Dining Room
Job Location: Chester Center, Connecticut Apply Via ApplicationChester, CT
16 hours per week - Sunday & Monday
Summary
Responsible for quality assurance within the dining room. Monitors wait staff compliance with set dining standards, and oversees general sanitation of kitchen operations.
Essential Duties and Responsibilities:
- Maintain adherence to posted schedule ensuring to follow proper procedures for requested days off and calling out, and reporting to work at the proper time.
- Maintain proper time-clock procedures to ensure an accurate account of hours worked.
- Report to work in proper attire to ensure a clean and professional appearance.
- Adhere to all guidelines and procedures for safe food handling and general sanitation.
- Demonstrates customer service skills, treating all customers, visitors, and co-workers with courtesy and respect. Handles all customer issues professionally and uses all options provided to satisfy customer.
- Wait on tables; taking resident orders, served in a professional manner with the ability to handle multiple tasks.
- Familiar with menu items and ensures communication to wait staff regarding menu items, special functions, and resident issues.
- Check dining rooms at pre-meal to ensure tables are set correctly and are neat and clean in appearance.
- Check dining rooms at post-meal to ensure area has been cleared and cleaned properly and reset correctly.
- Assist in interviewing and recommending personnel to fill vacant positions.
- Participate in employee disciplinary matters.
- Delegate stations, pre-meal and post-meal assignments, ensure work is properly completed, and maintain prompt, efficient, and courteous workflow.
- Instruct new waitstaff in appropriate procedures and ensure proper training.
- Discuss menu thoroughly with waitstaff prior to each service, field comments, questions, and concerns regarding menu and service.
- Monitor waitstaff activity in kitchen and dining rooms to ensure smooth work flow and proper plating.
- Perform other administrative duties as assigned by Director and/or Dining Room Manager.
- Ensure waitstaff utilizes safe and sanitary procedures throughout service and set-up.
- Take appropriate procedural steps and make adjustments as necessary following complaints.
- Interact well with both younger (waitstaff) and older (residents) adults, maintaining a pleasing personality and calm focus.
- Maintain a neat appearance; demonstrate professionalism and poise.
- Reports any safety issues, equipment malfunctions and others to supervisors.
- Ensure proper safe food handling and hand washing procedures are followed and proper sanitation of trays, work areas and equipment used.
- Attend all mandatory in-services as required.
- All other duties as assigned.