Communications Coordinator

Communications Coordinator 

Masonicare Health Center - Wallingford, CT

Evening Shift - 8 hours

The Communications Coordinator operates multiple call telephone switchboard console and routes calls to the appropriate person or location.  Greets visitors and assured that they are escorted to the proper office.

Essential Duties and Responsibilities:

1. Greets and directs visitors and applicants.  Issues and collects vendors and students identification passes and badges.
2. Route all incoming calls.   Operates public address system, autocall or other systems of communication to call employees to the telephone.
3. Dispatch security personnel to investigate alarms.   Provide a communication link between radio equipped security personnel in the field and outside authorities/key personnel contacted during emergencies.
4. Monitor alarm centers and responds in accordance with policy for various alarm conditions. Dispatch security personnel as required.  
5. Issue keys for various locations and for hospital vehicles, maintain key log and follow outlines procedures.
6. Communicates effectively and tactfully with residents/patients recognizing their age, needs, abilities and physical condition.
7. Attends meetings as required. Participates in mandatory in-service programs.
8. Responsible for monitoring video surveillance system. 
9. Performs other duties as required.

 Minimum Qualifications:

Education:      High School or GED                      

Experience:     1-2 years experience with telephone communications/PBX Switchboard                         

Certificates, Licenses, Registrations: None  

Key Competencies:    Ability to communicate effectively.  Excellent oral communication and interpersonal skills.  Ability to handle emergency situations. Ability to handle multiple demands.  Ability to handle multiple interruptions.  Must be able to speak, read and write English.

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